MySainsburys, OursSainsbury’s Kronos, Payslips and Colleague Hub FAQ

This FAQ guide answers common questions from Sainsbury’s colleagues about MySainsburys, OurSainsburys, Sainsbury’s Kronos, UKG Pro, payslips, rota schedules, P45, P60, Colleague Hub, employee discounts, LOVE it benefits, login problems and staff access.

Important: This page is an independent help guide and is not an official Sainsbury’s website. Always use official Sainsbury’s systems, your manager, HR, payroll or internal IT support for private account access, employment records and personal payroll questions.

What is MySainsburys?

MySainsburys is the name many Sainsbury’s employees still use for the company’s colleague login and staff information systems. In practice, people search for MySainsburys when they want to access payslips, rota schedules, HR tools, colleague benefits, work updates, training links or internal employee resources connected with their job.

What is OurSainsburys?

OurSainsburys is commonly used to describe the newer Sainsbury’s colleague portal or digital workspace. It is the place many colleagues associate with staff tools such as pay information, HR links, Kronos or UKG Pro access, internal notices, workplace documents and links to other employee systems used by stores and departments.

Is MySainsburys the same as OurSainsburys?

Yes, for most employee searches, MySainsburys and OurSainsburys are treated as the same general colleague access area. The names have changed over time, but employees usually mean the same thing: the online system where Sainsbury’s colleagues look for payslips, schedules, HR support, benefits, training and internal staff tools.

How do I log in to MySainsburys?

You log in to MySainsburys by using your official Sainsbury’s work identity, usually through the company’s approved Microsoft or SharePoint-style employee login route. Use the work email, username or colleague credentials given during induction, and never enter your password on random websites that only look like Sainsbury’s login pages.

What details do I need for OurSainsburys login?

You normally need your Sainsbury’s work email or username, your current password and any extra verification required by the company. Some colleagues may also need Microsoft Authenticator, a verification code or a password reset before they can access OurSainsburys, Colleague Hub, UKG Pro or other internal systems.

Why does MySainsburys login show a Microsoft sign-in page?

MySainsburys may show a Microsoft sign-in page because many workplace systems use Microsoft identity to manage secure employee access. This does not automatically mean the page is fake, but you should still check that you reached it through an official Sainsbury’s route and not from an unknown search result.

Can I log in to MySainsburys from home?

Many colleagues can access parts of MySainsburys or OurSainsburys from home, but access may depend on your role, device, security setup and whether your account has been fully activated. If something works on a store device but not at home, check your password, browser, verification method and whether remote access is allowed.

Can I use MySainsburys on my phone?

Yes, many Sainsbury’s employee tools can be used from a phone, especially through mobile-friendly routes such as Colleague Hub or UKG Pro. If the page looks broken on mobile, try the official app if available, update your browser, clear saved passwords and avoid old MySainsburys links from unofficial pages.

Why can’t I access MySainsburys after induction?

You may not be able to access MySainsburys after induction because your account is not fully activated yet or your first password has expired. New starters should ask their line manager, trainer or people team to confirm the correct username, temporary password, start date activation and any required password change.

What should I do if MySainsburys says my password is wrong?

If MySainsburys says your password is wrong, stop guessing and use the official password reset route or ask your manager for help. Repeated attempts can lock the account, so it is better to reset the password, confirm your username format and then try again after the new password has updated.

Why is my OurSainsburys account locked?

Your OurSainsburys account may be locked because of too many failed login attempts, an expired password, account inactivity or a security check. The usual fix is to reset your password through the approved company process or ask your manager, HR contact or internal IT support to unlock or reactivate it.

What should I do if MySainsburys keeps asking me to change password?

If MySainsburys keeps asking you to change password, complete the password update before trying to open Colleague Hub, UKG Pro, Kronos or payslip links. Some employee tools will not work properly until the main work account password has been changed and synced across the related Sainsbury’s systems.

Why does MySainsburys say access denied?

MySainsburys may say access denied if your account lacks permission for that tool, your role has not been added, your store has not moved to that system, or your login session has expired. Try signing out fully, logging in again, and then ask your manager whether you should have access.

Is www.mysainsburys.co.uk still the correct login page?

Many employees report that the old MySainsburys-style links are no longer the best route for modern colleague access. Use the official route provided by Sainsbury’s, your manager, induction documents or internal SharePoint, because old URLs and third-party login pages can cause confusion or security risks.

How do I know if a MySainsburys login page is fake?

A MySainsburys login page may be fake if it asks for your password on an unfamiliar domain, has poor spelling, looks unlike the normal Microsoft or Sainsbury’s login flow, or was found through a suspicious advert. When in doubt, do not log in; ask your manager for the official staff access link.

What is the Sainsbury’s Colleague Hub app?

The Sainsbury’s Colleague Hub app is a staff app designed for Sainsbury’s colleagues and store-related work queries. It can act as a convenient mobile starting point for internal tools, work information, HR links, learning resources, colleague updates and other services that employees may need during or around their shifts.

How do I log in to Colleague Hub?

You log in to Colleague Hub with your Sainsbury’s Digital ID or official Sainsbury’s work credentials. If the app rejects your details, check that your main work password is current, your account has been activated, your phone has internet access and your manager has confirmed that you should use the app.

Why can’t I log in to the Colleague Hub app?

You may not be able to log in to Colleague Hub because your Digital ID is not ready, your password needs changing, the app is outdated, or your role has not been given access. Update the app, try signing in again, and ask your manager or internal support to confirm your account status.

What can I find in Colleague Hub?

Colleague Hub may help you find staff information such as Ask HR links, payslip routes, work updates, benefits, discounts, learning tools, store information and other employee resources. The exact tiles and links can vary by role, location and permissions, so one colleague may see options that another colleague cannot see.

Is Colleague Hub the same as MySainsburys?

No, Colleague Hub is not exactly the same as MySainsburys, but it may provide access to many related employee tools. Think of Colleague Hub as a mobile doorway, while MySainsburys or OurSainsburys is the wider staff access environment that links to HR, pay, rota and work systems.

Do I need Colleague Hub and UKG Pro?

Many colleagues may need both Colleague Hub and UKG Pro because they serve different purposes. Colleague Hub can help you reach staff information and internal resources, while UKG Pro or Kronos is usually more focused on rota schedules, shifts, time, attendance and workforce management features.

What is Sainsbury’s Kronos?

Sainsbury’s Kronos is the workforce scheduling system many colleagues associate with rotas, shifts, time and attendance. Some stores and regions have moved toward UKG Pro or newer UKG-related access, but employees may still use the word Kronos when they mean their shift schedule or rota system.

What is UKG Pro at Sainsbury’s?

UKG Pro is the app or system many Sainsbury’s colleagues now use or hear about for shifts and workforce access. Depending on your store, it may replace or sit alongside older Kronos routes, so ask your manager which version your location currently uses before assuming the app is broken.

How do I check my Sainsbury’s rota online?

You usually check your Sainsbury’s rota through Kronos, UKG Pro or a rota link available through OurSainsburys or Colleague Hub. Open the approved scheduling tool, sign in with your work credentials, and look for your weekly schedule, shift list, calendar view or upcoming assigned shifts.

Why is my shift not showing in UKG Pro?

Your shift may not show in UKG Pro because it has not been entered by your manager, the rota has not synced, or your store still uses another scheduling process. If you were told about a shift in person but cannot see it online, confirm it with your manager before assuming it is cancelled.

Why is Kronos not working on desktop?

Kronos may not work on desktop if your store has moved to UKG Pro, if the old desktop link is retired, or if you are using the wrong OurSainsburys shortcut. Search the official portal for the current UKG or Kronos desktop link, and ask a manager if your store has changed systems.

How do I use Sainsbury’s Kronos on mobile?

To use Sainsbury’s Kronos or UKG on mobile, install the approved UKG app your store tells you to use and sign in with your Sainsbury’s work credentials. If it asks for a company server or organisation, follow the exact instructions from your manager or internal staff guide rather than guessing.

Why does UKG Pro reject my Sainsbury’s password?

UKG Pro may reject your Sainsbury’s password if the main work password has expired or needs changing in MySainsburys first. Try logging in to the main Sainsbury’s employee portal, complete any password change prompt, then reopen UKG Pro after the updated password has had time to sync.

Can my manager change my rota without asking?

Your rota can change, but contractual hours, local processes and reasonable notice rules may matter. If a rota change affects contracted hours, availability, childcare, transport or another serious issue, speak to your manager quickly and keep a written note of the old rota, new rota and who told you about the change.

What should I do if my online rota differs from what my manager told me?

If your online rota differs from what your manager told you, ask the manager to confirm which version is correct before the shift. Do not rely only on memory, because payroll, absence and attendance records may follow the system, and a missing or incorrect rota entry can cause later confusion.

Can I print my Sainsbury’s rota?

You may be able to print your rota if the scheduling system or desktop view allows printing or PDF export. If you only have the mobile app, you can take a screenshot for personal reference, but make sure you protect colleague names, store information and any private scheduling details.

How far ahead can I see my Sainsbury’s rota?

How far ahead you can see your Sainsbury’s rota depends on your store, department, manager and scheduling cycle. Some colleagues may only see a short period ahead, while others can view several weeks, so ask your manager when future rotas are normally published or updated.

How do I view my Sainsbury’s payslip?

You usually view your Sainsbury’s payslip by signing in to the employee portal and opening the HR, payroll or Ask HR area linked from MySainsburys, OurSainsburys or Colleague Hub. Look for payslips, pay statement, payroll documents or similar wording, then choose the correct pay period.

Can I download my Sainsbury’s payslip?

Yes, you may be able to download or save your Sainsbury’s payslip as a PDF if the payroll system offers that option. It is sensible to save copies regularly, especially before leaving the company, because access to employee portals can become harder after your employment record is closed.

Why is my Sainsbury’s payslip missing?

Your Sainsbury’s payslip may be missing because payroll has not published it yet, your account is not linked correctly, or you are looking in the wrong HR tool. Check again near payday, try the official Ask HR or payroll route, and contact your manager or payroll support if it remains missing.

What should I check on my payslip?

You should check your payslip for hours worked, hourly rate, overtime, holiday pay, deductions, tax code, National Insurance, pension and net pay. If anything looks wrong, compare it with your rota, clock-in records and previous payslips, then raise the issue quickly before the next payroll cycle.

What do I do if my Sainsbury’s pay is wrong?

If your Sainsbury’s pay is wrong, collect your rota, shift records, payslip and any messages showing agreed hours, then report the issue to your manager or payroll route. Be specific about the missing date, shift length, overtime, premium rate or deduction so the person checking payroll can investigate faster.

How do I get my P45 from Sainsbury’s?

You normally get your P45 after leaving Sainsbury’s once your employment has been processed and final pay has been completed. If you cannot find it, contact your former manager, HR or payroll support and ask whether it was issued electronically, posted, or made available through an employee document system.

How do I get my P60 from Sainsbury’s?

You usually get your P60 after the end of the tax year if you were employed by Sainsbury’s at the relevant time. Check the employee payroll or HR document area first, and if it is not visible, contact payroll or HR with your colleague details and the tax year you need.

Can former Sainsbury’s employees access payslips?

Former Sainsbury’s employees may lose normal employee portal access after leaving, so it is best to download payslips before your final day. If you have already left, contact HR, payroll or your former manager and ask how to request old payslips, final pay documents, P45 or P60 records.

Will I be paid unused holiday when I leave Sainsbury’s?

You may be paid for unused accrued holiday when you leave, but the final amount depends on your entitlement, holiday taken, leaving date and company payroll calculation. Check your final payslip carefully, compare it with your holiday balance, and contact payroll or HR if the payment seems missing or wrong.

Why has my final pay not arrived?

Your final pay may not arrive immediately if payroll cutoff dates, leaving processing, holiday calculation or deductions are still being completed. Check the usual payday first, then contact your former manager or payroll support with your leaving date, colleague number if available and the pay period you expected.

How do I request holiday at Sainsbury’s?

You normally request holiday through the approved scheduling, HR or workforce system used by your store, such as UKG Pro, Kronos or another internal route. If you are new and cannot see the holiday option, ask a manager to show you the exact process for your department.

Why can’t I see my holiday balance?

You may not see your holiday balance because your account has not fully synced, you are looking in the wrong tool, or the balance has not updated after recent leave. Ask your manager or HR contact to confirm the official balance before booking travel or assuming you have days available.

How do I report sickness at Sainsbury’s?

You should report sickness using the official absence procedure for your store or department, usually by contacting the correct manager as early as possible. Do not rely only on a message to a colleague, because absence reporting normally needs to follow company rules to protect your attendance record.

Can I use MySainsburys to contact HR?

You may be able to use MySainsburys, OurSainsburys or Colleague Hub to find Ask HR, HR forms, employment guidance or contact routes. If the issue is urgent, sensitive or affects pay, absence, resignation or documents, also speak directly to your manager or the correct HR/payroll contact.

Where do I find Sainsbury’s employee policies?

You usually find Sainsbury’s employee policies inside the official colleague portal, SharePoint, Colleague Hub or HR area. Search for the specific policy name, such as absence, holiday, discount, uniform, grievance, disciplinary or flexible working, and make sure you are reading the latest version.

How do I update my address or bank details?

You normally update address or bank details through the official HR self-service or payroll system, not through an unofficial help website. Because bank details affect pay, use only the secure company system, double-check the account information and keep proof of the change date in case payroll needs to investigate.

What is the Sainsbury’s colleague discount?

The Sainsbury’s colleague discount is an employee benefit that allows eligible colleagues to save money on qualifying purchases. The rules, discount percentage, qualifying brands, waiting period and exclusions can change, so always check the official colleague discount policy before relying on a specific rate.

How do I use my Sainsbury’s employee discount?

You use your Sainsbury’s employee discount by following the official setup process given to colleagues, which may involve a discount card, online account linking or benefit portal instructions. If the discount does not apply, check eligibility, product exclusions, card activation and whether the purchase channel supports colleague discount.

What is LOVE it at Sainsbury’s?

LOVE it is commonly associated with Sainsbury’s colleague benefits and discounts through a benefits platform. Employees may use it to access perks, offers or savings, but you normally need to be pre-registered or invited before you can log in and use the account properly.

Why can’t I log in to LOVE it?

You may not be able to log in to LOVE it because you have not been pre-registered, have not received the welcome email, or are using the wrong username or password. Check your work email, spam folder and colleague benefits instructions, then ask HR or your manager if your account was created.

Can I use Sainsbury’s colleague discount online?

You may be able to use colleague discount online only if the official policy and account setup allow it for that purchase type. Check whether your online grocery, Argos, Tu Clothing, Nectar or other linked account needs to be connected, because discount rules can differ across brands and services.

Can family members use my Sainsbury’s discount?

Family use of Sainsbury’s colleague discount depends on the official employee discount policy and any named-card rules. Do not lend your discount to people who are not allowed to use it, because misuse could be treated seriously and may affect your employment or discount eligibility.

Why did my colleague discount not work?

Your colleague discount may not work because the product is excluded, the card is not activated, the account is not linked, the discount period is restricted, or you have not met eligibility rules. Save the receipt or order details, then ask your manager or benefits support how to check the problem.

What apps do new Sainsbury’s employees need?

New Sainsbury’s employees may need Colleague Hub, UKG Pro or other store-specific apps depending on role and location. Your manager or trainer should tell you the correct apps during induction, because downloading the wrong app or using an old Kronos link can lead to login problems.

When will my Sainsbury’s login start working?

Your Sainsbury’s login may start working after your HR profile, work email, password and role permissions have been fully created. If you are in your first few days and cannot access everything, ask your manager whether your account is still being set up or waiting for activation.

What should I download before leaving Sainsbury’s?

Before leaving Sainsbury’s, download payslips, tax documents, holiday records, rota evidence, benefit information and any employment documents you may need later. Once you leave, normal colleague portal access may be removed, and getting old documents can take longer through payroll or HR support.

How do I resign from Sainsbury’s properly?

You should resign from Sainsbury’s by following the official notice process for your role, usually by telling your manager and providing written notice. Keep a copy of your resignation, final rota, leaving date and any agreement about holiday, because these details can affect final pay and references.

Who do I contact after leaving Sainsbury’s?

After leaving Sainsbury’s, contact your former manager, HR, payroll or the official employee support route for issues such as P45, P60, final payslip, holiday pay or reference requests. Provide your full name, former store, colleague number if known, leaving date and exactly which document or payment you need.

Can I still use Colleague Hub after leaving?

You normally should not expect Colleague Hub access to continue after leaving Sainsbury’s, because it is intended for current colleagues with active work credentials. If you need documents after leaving, use the official former-employee payroll or HR contact route rather than trying to keep using the app.

Should I enter my Sainsbury’s password on a help blog?

No, you should never enter your Sainsbury’s work password on a help blog or unofficial MySainsburys guide. Independent sites can explain where to go, but only official Sainsbury’s, Microsoft or approved employee systems should ever receive your login credentials or verification codes.

Why does MySainsburys look different from before?

MySainsburys may look different because employee systems, Microsoft login pages, SharePoint layouts, Colleague Hub and UKG tools change over time. A new design is not automatically a problem, but you should confirm the domain and route are official before entering private work credentials.

What should I do if MySainsburys is down?

If MySainsburys is down, try a different browser, check your internet connection, clear cookies and test whether other Sainsbury’s tools are working. If the problem affects several colleagues, it may be a system issue, so report it to your manager and avoid repeatedly resetting your password unnecessarily.

Why do images or pages not load in employee systems?

Images or pages may not load because of poor mobile signal, blocked cookies, browser cache, VPN use, old app versions or company security settings. Try Wi-Fi, update the app, clear cache, use Chrome or Edge, and sign out then back in before escalating the issue.

Can I use a personal email for MySainsburys?

You usually cannot use a personal email for MySainsburys if the system expects your Sainsbury’s work identity. Use the username or work email format given by Sainsbury’s, because personal Gmail, Outlook or iCloud addresses normally will not match the employee account.

What is the safest way to bookmark MySainsburys?

The safest way to bookmark MySainsburys is to open the official employee portal from a trusted Sainsbury’s source and save that exact page. Avoid bookmarking search results, adverts or third-party guides, because they may change or lead you to pages that are not intended for secure login.

Who can fix MySainsburys login problems?

MySainsburys login problems are usually fixed by your manager, HR, payroll support or internal IT support, depending on the issue. A public guide can help you understand the likely cause, but only official Sainsbury’s support can unlock accounts, reset work credentials or change employment records.